Store Manager - Oak Park

Apply Now

Fleet Feet Sports is seeking a highly capable, self-starting leader to be the next store manager of the Oak Park store. The primary responsibility of this role is to grow the business, developing a sales team capable of Raving Fans customer service and positively impact the surrounding community. 

The store manager is responsible for all aspects of the store operations and for the strategy and development of their people and communities. 

 

Raving Fan Customer Service

  • Own the customers overall Fleet Feet Sports experience
  • Keep entire team up to date on all Fleet Feet Sports customer service training
  • Manage the process of delivering Systino Net Promoter Goal at or above Company Goals and work with the SVP on developing and implementing improvement programs

 Development and Supervision of the Sales Team Leaders on their team

  • Hire and development a successful sales team
  • Own First 90 Day Training Calendar and Benchmarks of all Sales Team Leaders on systems, processes, product knowledge and customer service
  • Develop team members to achieve individual, category and store goals
  • Manage and deliver Annual Review Processes for Sales Team Leaders

Store Management

  • Open store as required by assigned schedule
  • Deliver auditable close as required by assigned schedule
  • Maintain proper staffing based on traffic and forecasted needs
  • Ensure store appearance standards are being met
  • Work with the staff towards greater loss prevention
  • Approval of customer returns

 Product Knowledge

  • Work with Category Specialists to maintain knowledge of new lines and products
  • Maintain and continually progress Fitlosophy certification for both shoes and sports bras
  • Continually advance breadth of knowledge based on individual 3point5 Training Plan 

 Category Training

  • Work with individual Sales Team Leaders on maintaining and coordinating ongoing training to the Sales Staff

 Store Performance

  • Deliver performance at or above company set goals for store and specific time periods
  • Ensure category level support to enable Sales Team Leaders to achieve individual goals

 In-store Event Coordination

  • Work with Marketing to maintain event calendar
  • Own visibility of in-store event calendar to overall staff

 Work Schedule:

  • During store hours, including one hour before and after open/close
  • Retail store presence for key selling hours: 10:00 a.m. – 1:00 p.m.; 5:00 p.m. - close
  • Six weekend sales shifts per month 
  • In-store presence for all key sales days of the year

 Requirements:

  • Minimum 3 years retail/sales experience 
  • Work nights and weekends
  • Work in a non-traditional environment and schedule
  • Work autonomously 
  • Able to inspire others to run, walk and be fit

 Compensation/Benefits:

  • Commensurate with experience
  • Health Insurance provided the start of the first month after 90 days 
  • 401k at first enrollment following 1 year anniversary

Connect With Us

see the latest from Fleet Feet Chicago