Happy Fit Guarantee

Fit Matters

Fit matters. And at Fleet Feet Sports, so does your happiness.

Store Return Information

Items bought at a Fleet Feet Sports store must be returned to a store, and cannot be returned by mail. 

Most items in new condition that are returned within 60 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or individual store’s website, FleetFeetSports.com, or in-store. To return items to a different location than they were purchased from, receipt must be present. Items that are opened, damaged or do not have a receipt may be denied a refund or exchange. 

What should I expect from my shoes?

Our staff at Fleet Feet Sports Chicago is highly trained at fitting you for the right gear, whether it’s shoes, clothing, sports bras or accessories. We are focused on helping you find the proper fit. You can find out more about our fit process here. But we know that occasionally a product may not fit or work properly after you have purchased it. Please bring it back and our fitters will help figure out the problem and come up with the right solution that works for you.

Life Expectancy of Shoes
A pair of standard running shoes will last somewhere in the range of 300-500 miles. For our average customer, this means replacing shoes about every six months. There are a number of factors that influence how often you need to replace your shoes. A lightweight trainer will last fewer miles than a more traditional running shoe. What you do in your shoes, the surface you are on, the frequency of use and other factors affect the length of time that your shoes will last. If you wear your running shoes to work all day, every day and stand on a hard surface, it is not unusual for your running shoes be worn out in as little as a month or two.

Medical Issues
If you have an injury or ailment, getting fit for the right type of shoes can go a long way in aiding recovery. Many of our other injury prevention and treatment products can help too. If you are healthy, these products can help keep you healthy. Please keep in mind that we do not carry any magical cures. We have products that aid in recovery when used on a regular basis. While our staff is extremely knowledgeable, we are not medical professionals and cannot diagnose injuries, but we can help you get on the road to recovery.

Competition Shoes & Spikes
We carry an extensive selection of road racing shoes and cross country and track and field spikes. These shoes are designed to be lightweight and fast and as a result, do not last as long as a pair of training shoes. Getting one season of use out of a pair of competition shoes is fairly typical. 

Fleet Feet Sports Chicago is selective in choosing the best brands and products and stands behind everything we carry. It doesn’t happen often, but if you encounter a manufacturer’s defect we will gladly exchange the product for a new pair or a different model, or we will refund you the purchase price paid for the item.


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